Our Callcentre Solution is built on the Grandstream UC6300 series PBX and Queue Metrics platform to give a whole new experience and customer service level. The Solution comes loaded with features, benefits and user friendly tools for improved call handling, monitoring, reporting and management.
Our solutions can be customised to suit your organisations requirements as single or two-tier callcentre configuration. In the case of a two-tier configuration, you can have a main callcentre and multiple mini callcentres at the provinces (to handle local calls) interconnected to provide seamless call handling experience between the main and provincial callcentres. This configuration is ideal for emergency services and major national events such as national elections.
For small to medium businesses, customization is important when building out a telecommunication solution. An on-premise VoIP solution is a popular IT system as it allows businesses to create a scalable solution to fit their needs. One of the major functionalities that a VoIP system delivers is call center features that allow for organizations to implement their own localized call center to better serve their customer base. Grandstream Networks’ UCM series of IP PBXs have built-in call center features that allow businesses to run their call centers efficiently and effectively. In this blog, we take you through the major call centre features in the UCM series and how to best utilize them.
QueueMetrics is an all in one call center management solution for Asterisk based IP PBX and Call Center. The system provides extensive statistical and real time monitoring and measurements of your agents, to ensure that your business objectives are met.
